Hi
Hope you are well.
Unfortunately due to a network issue affecting our systems occurring late in the day on Thursday 25 January, we regret to advise of some disruption across our network.
Alliance Healthcare
Whilst the system is fully operational now and our Service Centre
teams are working hard to clear the remaining orders, we regret to advise that some customers may not receive their entire order in the morning (Friday 26 January). However, the balance of any missing orders will be delivered in their next delivery and therefore there is no need to re-order.
In addition, from Coatbridge – Scotland, there will be no morning deliveries of controlled drugs, fridge
lines and bulk pick; these will be delivered in the afternoon. We will be providing any missing morning invoices in the afternoon delivery.
Health and beauty orders and NWOS are unaffected.
Customers are advised to call customer services for any emergency requirements.
Any orders placed this morning (Friday 26 January) will be processed as normal and will not be affected.
OTC Direct
Unfortunately a number of OTC Direct orders have been affected, the orders will be picked today and delivered on the customer’s next preferred
delivery option, either tomorrow or Monday.
Members serviced from our Letchworth Service Centre will receive their OTC Direct orders today.
Any OTC Direct orders placed this morning (Friday 26 January) will be processed as normal.
Cavendish
Cavendish remains unaffected.
Sincere apologies for any inconvenience caused.
Alliance Healthcare
43 Cox Lane, Chessington, Surrey, KT9
1SN
Member of Walgreens Boots Alliance
