Please read this and urgently reorder stock if required. |
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Alliance suffered a major server disruption yesterday. Processing of orders placed between 2:30 pm and 7 pm did not occur. Please reorder anything you have ordered between these times.
See below for a full text of the email that was sent out by Alliance.
Severe service impact update from Alliance Healthcare
- We regret to advise customers that, due to a major server failure yesterday, our
business critical systems have been impacted, and this will result in severe service disruption to both our short-line and full-line service today.
- As a result, any Alliance Healthcare orders for medical products made between 2.30pm and 7pm yesterday cannot be processed. Customers are advised to please reorder these products as needed, using electronic ordering wherever possible.
- Gluten-free fresh bread orders do not
need to be reordered.
- Medical orders placed yesterday between lunchtime cut-off and 2.30pm, or after 7pm will be processed and picked later today, and delivered tomorrow (Saturday) or Monday morning.
- Please note this issue does not impact health and beauty orders, centrally stocked slow-moving medical lines or third-party parcel volumes (Alcura, NWOS deliveries) and these will depart on time this morning.
- If you require emergency medical orders, please email
Customer Services: customerservice@alliance-healthcare.co.uk with the subject ‘EMERGENCY ORDER’ to ensure that these are prioritised. Please provide as much detail as possible regarding the order required, including customer number, pip code, product name and contacts details so we can process the order as quickly as
possible. Alternatively, call Customer Services direct using the usual numbers, which you will find on our website here
- Further up-to-date information and advice will be provided via our website – www.alliance-healthcare.co.uk
- This issue is being treated with the utmost urgency, our IT teams have been working throughout the night to resolve these issues.
Severe service impact update from OTC Direct: - We regret to advise customers that, due to a major server failure yesterday, our business critical systems have been impacted, and this will result in severe
service disruption to both our short-line and full-line service today.
- As a result, we cannot make any OTC Direct deliveries today. Any orders placed yesterday or today have been captured and will be delivered tomorrow or Monday. There is no requirement to reorder.
- This issue is being treated with the utmost urgency.
- We are putting in place all available resources and people to help move this backlog of orders as quickly as we can, so that we can return to full
service as soon as possible.
We offer our sincere apologies to all customers for the inconvenience caused, and thank you for your support while we deal with this severe service disruption. Patient safety remains our main priority and we are doing all we can to ensure this issue is fixed as soon as possible. We want to reassure all customers that we have all possible contingency plans in place to ensure service disruption is
minimised. |
NOTICE The information contained in this electronic transmission is protected by privilege (which is not waived), strictly confidential and intended for use only by the
addressee. If you receive this electronic transmission by mistake then the dissemination distribution or copying of it is strictly prohibited. In such a case please contact us immediately by telephone or return this electronic transmission.
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