YOU WILL LOSE £300 IF YOU DO NOT DO THIS FROM YOUR QUALITY PAYMENTS.
Contact us on 020 8863 3335 for further details on our deal with Intellipharm and how they can help you with your patient questionnaires.
All pharmacies must
ask a sample of patients to complete the CPPQ on an annual basis. Since 2012 there has also been a requirement that once analysed, the results must be published by the contractor.
In order to meet this quality criterion, the results of the CPPQ from the last 12 months must be uploaded to the pharmacy’s NHS Choices profile by the contractor in a Portable Document Format (PDF) file format. This will be achieved by the contractor creating a news item within the overview
section of the profile.
To do this, contractors must:
- add the text ‘Community Pharmacy Patient Questionnaire 2016/17’ in the title of the news item;
- upload a PDF titled ‘CPPQ 2016/2017’;
- add ‘Community Pharmacy Patient Questionnaire’ as the document title; and
- add ‘1’ in the Display order field.
The PDF file must be uploaded as a news item, in the overview section of the profile with the heading
CPPQ. Please note that if the naming conventions are not followed as outlined, the pharmacy will not appear on the report, provided by NHS Choices to NHS England, validating that the pharmacy meets this quality criterion.
A User Guide on uploading the CPPQ onto a NHS Choices profile is available on the NHS Choiceswebsite.
Mandatory introductory text
In order that the CPPQ is presented in a way that NHS Choices
users can easily understand and interpret, the following introductory text must be inserted by the contractor into the ‘description text’ field of the news item so that it will appear before the questionnaire report:
"Every year we undertake an annual patient survey to enable our patients to provide valuable feedback on the services that we provide. The survey, undertaken by all community pharmacies in England, is called the Community Pharmacy Patient Questionnaire. The report
of our survey results allows us to identify the areas where we are performing most strongly, the areas for improvement and the actions required to address issues raised by respondents. Our results for 2016/17 are provided here."
