Supplier Surcharges

Published: Fri, 01/10/20

Supplier Surcharges

Dear member

Sometimes members get charged surcharges by suppliers. We have noticed a small steady increase of charges recently and are writing to members to raise awareness of these charges and actions to take.

Please note a standard charge does not necessary apply to all and it is important to understand the charge may be specific to you only because of a variety of factors.

Surcharge Types:

Fuel Surcharge
Low Spend Surcharge
Returns Surcharge
Unreturned Totes Charges
Specials supply / Obtain admin charge

Exactly what charges you get will depend on a variety of factors. These include:

Who is your main and 2nd line supplier?
How much you spend each month?
Was the charge related to a specific item only?
Is the product available from another supplier (dual-agency lines)?
What terms you have agreed with them?
What type of account you have Solus, Main etc?
Was the order place via the Web or Customer Care Helpline or other process?

Top tips to help avoid charges

(1). Ensure you are aware of your terms

(2). Check your monthly statements carefully

(3). Train your teams

Actions to take when you incur a charge in error

(1). Contact your rep to raise the issue

(2). If you are unable to resolve the issue, let PharmaPlus know via the office by email so we track, collate and escalate when appropriate

(3). Brief your team so that they can reduce the risk of re-occurrence

Regards,

PharmaPlus

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Pharma Plus Ltd.

Unit B1-B3, Livingstone Court, 55 Peel Road, Harrow, Middlesex HA37QT

info@pharmaplusltd.co.uk | Tel: 020 8863 3335 | Fax: 020 8863 4144 | www.pharmaplusltd.co.uk

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