Welcome to the third video in our NEW TRAINING SERIES for Counter Staff. This is a regular feature for our members to support their staff to improve patient care.
The video for this week is an introduction to Care Plus, which is about how you can support your patients and the
pharmacy to provide exceptional levels of care.
You can do this by recommending other services and products that the patient may need in addition to what they have asked for. For example, if they are looking for information on flu vaccination, why not also suggest that they also look at cold remedies and other winter medications? You could also look into pneumococcal vaccination etc. This way, the patient gets a much more
rounded service.
Watch the video to find out more! We use the example of travel medicine in the video.
