Dear Member,

As you know, community pharmacy margins are tighter than ever. With rising costs and flat funding, many pharmacies are currently operating at a loss.

While we cannot fix the national contract overnight, we can stop losing the money we have rightfully earned. The NHSBSA pricing system is incredibly strict. Every day, tiny endorsement mistakes, missed codes, or simple misunderstandings of the Drug Tariff lead to lost revenue. These aren't just admin errors—they are direct hits to your bottom line. Getting endorsements right is now essential for survival.

To help you plug these leaks, we are launching the PharmaPlus Revenue Protection Series.

Each week, we will send you a short, visual, and highly practical factsheet. It will break down one specific area where pharmacies lose money and give your dispensary team a clear Standard Operating Procedure (SOP) to fix it.

Attached is our first factsheet, focusing on Broken Bulk (BB) claims. Misunderstanding the Broken Bulk rules is a massive source of lost profit and failed audits. This guide shows your team exactly when and how to claim it correctly, and how to avoid the expensive mistake of blindly trusting PMR automated codes.

Please print this guide, share it with your pharmacists and technicians, and use the quick "Knowledge Check" quiz at the bottom to test your team's understanding.

As always, if you have any questions or feedback on these resources, please don't hesitate to get in touch.

Regards,

PharmaPlus