Dear Member,

Pharmaplus would like to give a further update regarding Apotec. We apologise that the email is a long one, however please take out 5 mins of your time to go through this important update to understand the new PMR system.

The Apotec software is now operational across a growing number of independents and small-to mid-sized pharmacy groups, where it is delivering measurable value and transforming day-to-day operations.

Pharmacy customers are reporting substantial time savings and a reduction in operational burden through Apotec CRM’s advanced workflow capabilities. In particular, the system’s ability to retain clinical checks is freeing up pharmacists to focus more on service delivery, supporting both patient care and maximising revenue opportunities. Additionally, the introduction of scan-based dispensing has created further efficiencies by simplifying and accelerating the dispensing process and enhancing teamwork.

One of the most powerful features gaining traction is the introduction of organisational patient records.  This feature enables pharmacies within the same group to share workload across branches and transition from a branch-led to a centrally delivered service model. 

This is proving particularly valuable for organisations that previously relied on third-party providers for services such as NMS. With recent contractual changes now requiring services to be delivered in-house, Apotec CRM is helping these businesses adapt quickly and effectively mindful access to your data can be managed from any location and by authorised personnel. Even the owner of 2 branches becomes more efficient.

Deployment Process, Installation, Features and Support 

Through close collaboration with their early adopters, Apotec has refined and streamlined their deployment process, making the transition to Apotec CRM as seamless as possible for pharmacy teams. They offer the option of out-of-hours installations for stakeholders, typically completed within 2–3 hours, resulting in minimal to no disruption to ongoing operations. Customers own standard broadband lines (ADSL/FTTC/FTTP), and highly likely existing hardware can also be utilised to minimise upfront and ongoing costs.

In addition, Apotec offers a flexible commercial model, with a non-restrictive contract structure that has been designed to support your business in delivering agreements at an organisational level. If you have 1 or 50 sites, they have one single organisational agreement aligned to a quarterly charge, and services per organisation and per pharmacy can adapt to the change of circumstances.

Apotec continues to strengthen its reporting suite to give customers commercial insight and practical support with service recruitment. Recent examples include Mounjaro and Dapagliflozin reports, helping pharmacies understand current NHS prescription status ahead of September price changes, as well as upcoming service-focused reports on children’s flu eligibility (ages 2–3), adult flu & COVID eligibility, and hypertension patient opportunities. Looking ahead, PQS reports will also be available in early October. These tools demonstrate a growing capability to provide data-driven decisions that directly support both commercial planning and clinical service delivery.

With over 100 sites now live and a further c.100 site being scheduled, they are actively planning deployments for the remainder of the year and into 2026, and ideally will continue to focus, as priority, on their investor stakeholders.  PharmaPlus is an investor, and we have negotiated that the focus will be on our collective members. 

Your adoption and advocacy are not only instrumental in driving collective value but also vital in ensuring Apotec CRM continues to evolve in alignment with the needs of your business and the wider pharmacy sector. it is essential that the investor stakeholder base actively considers the pathway from existing system providers to Apotec CRM and  onto a less expensive server/client system—and, at a minimum, avoid entering into new or inflexible contracts with incumbent suppliers. 

In addition, we want to make you aware of an important compliance consideration relating to NHS connectivity requirements nationally for EPS.   This ensures all Pharmacy Systems are aligned with the appropriate standards moving forward. Particularly around secure and accredited access to the NHS Health and Social Care Network (HSCN), it is essential for maintaining uninterrupted access to national services.  PharmaPlus can confirm that Apotec is fully compliant. 

APOTEC CRM - NEXT STEPS

• We invite you to visit www.apotec.com to watch short, concise videos explaining Apotec CRM benefits and those of additional services; Apotec Insights, Apotec Go, Apotec SMS
• Get a full walkthrough of Apotec CRM from Apotec’s Clinical Director, Shanel, showing you how it works in real pharmacies
• See how Apotec CRM is delivered from an operational perspective
• View all Apotec service pricing — Bearing in mind that there is an exclusive Apotec: Pharmaplus deal.
• Appotec will be officially launching at the Pharmacy Show next month. We highly recommend that you register NOW to avoid going on a long waiting list for installations.
• Book a sales consultation with Apotec’s experienced sales consultants by registering below:

Real world experience

    – Sanjay Patel, Aqua Pharmacy, London and Pharmaplus member

“The rollout of Apotec CRM in our pharmacy was smooth and well-supported, with minimal disruption to our daily work. The team adapted quickly to the new system, which is easy to use and fits well into our existing workflows. We’ve seen clear benefits since switching – from quicker access to patient records and the ability to dispense multiple prescriptions more efficiently, to having clinical checks retained, which has freed up time to focus more on patient services. The onboarding and support throughout have been excellent, and the Apotec CRM has already made a real difference to how we operate day-to-day. As we further familiarise ourselves with the system, we look forward to moving to scan-based dispensing, which will further streamline our dispensing process. The support before, during and after installation was exemplary and we never felt ignored or isolated – this made the seamless transition possible, and I would highly recommend considering Apotec CRM to all my fellow pharmacist proprietors.”

Process For Changing Your System

If you are considering a change of system, please first ensure that you know where you stand contractually with your existing supplier.  If necessary, request written confirmation of your position with them – this will save you time and money and allow you to transition at the right time.  As an example, you may need to serve notice before the last 3 months of your contractual period. Other suppliers may revert to 3 months rolling notice after an initial period has expired.  In any event, please ensure that you build in these notices into your thinking when reviewing a potential change in system.  Apotec’s current lead time for installation – currently 8-12 weeks, so if you require installation in October your order should be placed July/August. Any questions please contact Pharmaplus.

So, in summary, Apotec is now rolling out to Pharmaplus members, you too have a great opportunity to benefit from a SaaS platform built specifically for Community pharmacies under and exclusive PharmaPlus deal, and to also invest as PharmaPlus has, and potentially share in Apotec’s future success.

Kind regards,
PharmaPlus